QueenBet UKResponsible Gambling: GAMSTOP, BeGambleAware and GamCare
Where to find free, confidential support and how to self-exclude from UK licensed gambling sites.
Gambling Should Be Entertainment
Gambling is only safe when it stays within your means and never interferes with your finances, relationships or wellbeing. If you feel you are spending too much time or money on gambling, or that it is causing harm, free help is available in the United Kingdom. This page signposts the main schemes and charities that support responsible gambling and problem gambling.
GAMSTOP: National Self-Exclusion
GAMSTOP is the UK’s free national self-exclusion scheme for online gambling. Once you register at gamstop.co.uk, you will be excluded from all participating UK-licensed gambling websites for the period you choose (minimum six months, or one or five years). Registration is free and once in place you cannot reverse it until the chosen period has ended. GAMSTOP is an important tool for anyone who wants to take a break or stop online gambling entirely. All UK licensed operators that offer remote gambling to British customers are required to participate in GAMSTOP.
BeGambleAware
BeGambleAware (BeGambleAware.org) provides information, advice and support for anyone affected by gambling. The site offers a self-assessment tool, guidance on setting limits, and links to treatment and support services. BeGambleAware is funded by voluntary donations from the gambling industry (via the Gambling Commission’s licence fees) and is independent of operators. Their messaging—Advice, Tools, Support—is used across the industry to direct players to help. We link to BeGambleAware in our header and footer because we believe every visitor should know where to turn for free, confidential support.
GamCare
GamCare offers free confidential support to anyone affected by problem gambling. Services include a helpline (0808 8020 133), live chat and email, as well as structured treatment programmes. GamCare also provides tools such as the National Gambling Helpline and works with operators to improve player protection. If you or someone you know is struggling with gambling, GamCare is a trusted first point of contact in the UK.
What Licensed Operators Offer
UK Gambling Commission-licensed casinos must offer tools to help you stay in control. These typically include deposit limits, loss limits, session time limits and reality checks. You can also self-exclude from individual operators for a set period. Using these tools, and signing up to GAMSTOP if you need a wider break, is a sign of responsible play. We encourage all our visitors to gamble only with money they can afford to lose and to seek help early if gambling stops being fun.